Return Policy
Thank you for shopping with Dua Life 24. We strive to provide you with high-quality medicines and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help. Please review our Return Policy below.
Eligibility for Returns
1.1 Unused and Unopened Products: To be eligible for a return, the medicine must be unused, unopened, and in the same condition as when you received it. It must also be in its original packaging.
1.2 Time Limit: You may request a return within [X] days from the date of delivery. After this period, we may not be able to process your return.
Non-Returnable Items
The following items are not eligible for return:
- Medicines that have been opened or used
- Medicines that are not in their original packaging
- Medicines that have expired
- Personal hygiene products or items that pose a health and safety risk if returned
Return Process
3.1 Return Authorization: To initiate a return, please contact our customer service team at [insert contact information]. We will provide you with a Return Authorization (RA) number and instructions on how to proceed.
3.2 Packaging: Please ensure that the medicine is securely packaged to prevent damage during transit. We recommend using the original packaging or a suitable alternative.
3.3 Return Shipping: You are responsible for the shipping costs associated with the return. We recommend using a trackable shipping service to ensure that the item reaches us safely. Please retain proof of postage.
Inspection and Refunds
4.1 Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1. If the item is deemed eligible for a refund, we will process the refund accordingly.
4.2 Refund Options: You may choose to receive a refund in the original form of payment or as store credit, depending on your preference.
4.3 Refund Amount: The refund will be issued for the purchase price of the returned item, excluding any shipping charges or applicable discounts.
4.4 Refund Processing Time: We will process the refund within [X] days of receiving the returned item. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
Damaged or Incorrect Items
5.1 Damaged Items: If you receive a damaged or defective item, please contact us immediately. We may require photographic evidence of the damaged item to facilitate the return process.
5.2 Incorrect Items: If you receive an incorrect item that does not match your order, please contact us within [X] days of delivery. We will arrange for the correct item to be shipped to you, and you may be required to return the incorrect item.
Customer Support
If you have any questions or need assistance with your return, please contact our customer service team at [insert contact information]. We are here to help and ensure your satisfaction.
Note: The Return Policy is subject to change without prior notice. Please review the policy on our website or contact us for the most up-to-date information.